• Star Property Management

    Star Property Management delivers the highest standards in building maintenance services to our clients each and every day.

    We offer all of our clients immediate and direct access to our Senior management team in order to rapidly address all issues and any concerns, while supporting our clients and meeting their expectations with weekly quality control inspections and 24/7 account management response.

    Our responsiveness and commitment to resolving problems are just a few of the many reasons why Star enjoys an exceptional renewal rate and an average client life that significantly exceeds the industry average.

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About Us

For over 20 years Star Property Management (“SPM”) has been at the forefront of innovation in cleaning services across Melbourne and Regional Victoria.

We constantly outperform our competitors by engaging the right people and the right processes. We implement the right innovative solutions and practices to deliver the highest quality outcomes for our clients.

In fact SPM consistently achieve scores between 99-100% from Cogent Audit Systems, an independent Government contracted Audit company specifically for health and education facilities. This is in contrast to the average national Acceptable Quality Limit  (“AQL”) of 85-90%.

Consistency

As professional cleaners, our job isn’t just about getting one-off results that our clients will enjoy; it’s about ensuring that our long-term results are consistently outstanding and that we continually deliver all of our services exceeding the expectations of our clients.

To ensure this consistency we employ and train our own cleaning staff – we do not sub-contract.

Delivering Measurable Results

We have set Star Property Management apart devising cleaning systems and a business philosophy to ensure your satisfaction.

  • Our commitment to developing and continually improve quality management.
  • Our consistency in quality assurance, continual review of practices and processes.
  • Our internal quality audits, regular inspection of service implementation and tracking preventative actions.
  • Working to strict ISO AS/NZs 9001/2000 standards.

Star Property Management is accredited to ISO 9001 Quality Management System, ISO14001 Environmental Management System and AS 4801 Occupational Health and Safety.

Quality Management Systems.

Star Property Managements Integrated Management Systems (IMS) has been integrated across our Commercial Cleaning & Building Management operation.

Star is one of the first Building service organizations in Australia to have an externally audited Integrated Management System.

Star seek to conduct business with a commitment to protecting the quality of the environment. To achieve this policy, the company is committed to the prevention/reduction of pollutants and wastes and will at all times put in place waste minimization processes and reuse/recycle of materials.

Star’s IMS system was implemented in conjunction with the following certifications:

    • ISO9001:2000—Formalised systems and procedures in Quality Assurance for all aspects of the business:
    • AS/NZS 4801—Occupational, Health & Safety and Risk Management:
    • ISO 14001:2004—Environmental Impact Minimization Management System

Our comprehensive IMS ensures our staff comply with the current laws, regulations, acts and codes of practice.

Our Services

As professional cleaners, our job isn’t just about getting one-off results that our clients will enjoy; it’s about ensuring that our long-term results are consistently outstanding and that we continually deliver all of our services exceeding the expectations of our clients.

Commercial Cleaning
Retail Cleaning
Environmental Auditing & Consulting
Carpark Cleaning & Grounds Maintenance
Builders Cleans
Specialised Hygienic Cleaning
Total Asset Maintenance
Consumables And Bathroom Supplies
Carpet Cleaning
Window Cleaning

Servicing

Star Property Management Services:

  • Schools, Universities, Tertiary Institutes, Pre-School
  • Aged Care Facilities
  • Medical Facility Cleaning
  • Banks and Financial Institutions
  • Office Buildings
  • Shopping Centres
  • Carparks and Associated Areas
  • Industrial Complexes
  • Commercial Precincts
  • Cinemas
  • Retail Stores
  • Building Sites
  • Hotels and Hospitality Venues

Delivering

Our Comprehensive Range of Services Includes:

  • Commercial Cleaning
  • Retail Cleaning
  • Environmental Auditing & Consulting
  • Total Asset Maintenance
  • Carparks Cleaning
  • Builders Cleans
  • Heavy and Light Industrial Environments
  • Specialised Hygiene and Washroom Services
  • Sterile and Hygienic Cleaning
  • Carpet Cleaning
  • Window Cleaning

Quality Management

Delivering Consistent And Approved Quality Management:

  • Sound Record Keeping (open to third party scrutiny)
  • Staff Training-Accredited Certificates II & III
  • Asset Maintenance (Cleaning Operations)
  • OH&S & E.E.O through induction to on going training
  • Referees and Endorsements
  • Comprehensive Ongoing Training Programs for All Staff.
  • Client Intranet Providing Constant Updates on Your Services Together with Full History and Records of Past Works.

Alpha Star Training and Recruitment

SPM also operate Alpha Star Training and Recruitment which provides tailored training for commercial cleaning companies. Our staff have Nationally Recognized Training Qualifications which are overseen by the Victorian Registration and Qualification Authority.

What Our Clients Think About Us!

Star Property Group has been providing cleaning services to Scope since 2000.

During that time here has also been consistent personnel. This is appreciated as they understand our requirements.

Scope has a large building which means that the SPG cleaners often work to tight timeframes.

Despite these constraints they still manage to deliver the required results.

We are happy with the level of service provided.

Scope Lilydale

We have been working with Star Property Group since 1997.

During that time they have provided cleaning services for our offices and factory.

We also engage them for extra services such as polishing floors, carpet cleaning, and window cleaning over the holiday period.

This means we come back to the place looking clean and refreshed.

Star Property Group are very reliable. Any issues get sorted without delay.

If we weren’t happy with the level of service we would have gone elsewhere.

The length of our relationship speaks to our level of satisfaction.

Shamic SheetmetalCroydon

Where Cleaning Meets IT

Star Property Managements Integrated Management Systems (IMS) has been integrated across our Commercial Cleaning & Building Management operation. Star is one of the first Building service organizations in Australia to have an externally audited Integrated Management System.